I read that Land Rover will no longer pay for the maintenance on the 2010 year model vehicles (except for the first oil change a la Mercedes). That is too bad; it seems only BMW, Audi and VW now pay for the scheduled maintenance on their vehicles. I also contacted LRNA customer relations recently to complain about a simple fix my dealer charged me for and was told that "adjustments" are no longer covered by the bumper to bumper warranty. I have a Range Rover and LR3 and both are still under the factory warranty. The rear sunshade on my LR3 would not stay closed and the dealer charged me $29.10 to fix it and apologized for LRNA not paying for so called "adjustments" anymore. I have always received excellent service from my dealer but I find it absolutely shocking that LRNA is resorting to such incredible policies. I am really saddened with the direction LRNA is taking and will definitely be looking elsewhere when I am in the market for a new vehicle. I was also eager to get the new XJ model when it hits our shores, but I believe I will wait for the new A8 instead.
Well; on your second point, I would whole heartedly agree. As any model year A8 is better than any Jaguar made, or to be made. And the aesthetics of the XJ are seriously lacking from certain angles. Sadly the W12 will no longer be available, and the RS8 is gone, soon to be followed by the S8 as well, some say.
But on the first point; adjustments, unless due to poor quality upon production, is not surprising to be dropped from warranties. A lot of time is wasted by dealers on small, seemingly insignificant items. As we all should remember, the little things add up to become big things in the end. I can only hope that you seriously look at the new LR products, as LR under Tata is making serious strides to stay at the forefront of the market.
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"In certain places, at certain hours, gazing at the sea is dangerous. It is what looking at a woman sometimes is." - Victor Hugo
Originally Posted by Elemental
Some guys play hard to get, I play hard to want.
xm.. where did you hear that the r8 was gone? hell there making a prototype spyder.
audi doesn't pay oil changes or service but volvo does. my parents were either wanting an audi or a volvo wagon and the point that no cost for 50'000 miles swayed to purchase the volvo.
Hey, they have and are loosing hugh amounts of money, like every one else they have to cut back, there is nothing wrong with that, no matter what the vehicle costs, TaTa and Rover are are trying to borrow money, establish a credit line to get them past this and cuts are required if they are to stay afloat.
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Mike
Retired service manager, member of Solihull Society, SCLR, NCLR and the Santa Barbara 4Wheelers clubs.
99 D2, 3" lift, CDL with Detroit,T.T. lockers, 4:11's,H.D. axles, custom ft/rear bumpers with sliders, a 9500 HSI Warn winch and 5 HID's.
Hey, they have and are loosing hugh amounts of money, like every one else they have to cut back, there is nothing wrong with that, no matter what the vehicle costs, TaTa and Rover are are trying to borrow money, establish a credit line to get them past this and cuts are required if they are to stay afloat.
I agree with you that they are loosing money and they are looking for cutbacks, and yes there is nothing wrong with that. However, when stuff in your car quit working the way it is supposed to while it is still under warranty, you would expect your warranty to cover it, with no ifs and buts, period. Where in the warranty does it say that adjustments are not covered. To me, it is not the money issue, rather the principle. If your window will not close, you would expect that to be covered under warranty, would you not? If Land Rover does not pay attention to CUSTOMER SERVICE, they will be loosing customers, which is a whole lot worse than loosing money, in my humble opinion.
xm.. where did you hear that the r8 was gone? hell there making a prototype spyder.
audi doesn't pay oil changes or service but volvo does. my parents were either wanting an audi or a volvo wagon and the point that no cost for 50'000 miles swayed to purchase the volvo.
NOT the R8, the RS8 - the most bad-ass A8 ever made. They discontinued it. And some are claiming the S8 will go next.
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"In certain places, at certain hours, gazing at the sea is dangerous. It is what looking at a woman sometimes is." - Victor Hugo
Originally Posted by Elemental
Some guys play hard to get, I play hard to want.
Tata has a much better chance than Ford ever did, or even BMW for that matter.
BMW could never make Rover better than their own brand, or it would have hurt their sales in house. They got the tech they needed to create the "X" series and got out before they had to dump too much money. They invested enough to make the brand sellable, and get some R&D they needed for their own forward momentum.
Ford had them as part of their premier group, but never really knew how to keep them going forward or put the money that was really needed into the brand. They also lost alot of their heritage, and brand uniqueness under the FOMOCO envelope.
Tata bought J/LR because of its high end appeal, and the name brand recognition. They want to use them to bring Tata into the world market, and it can work. Ratan believes in the brand, and that is more than the past series of owners can say about their involvement.
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"In certain places, at certain hours, gazing at the sea is dangerous. It is what looking at a woman sometimes is." - Victor Hugo
Originally Posted by Elemental
Some guys play hard to get, I play hard to want.
I agree with you that they are loosing money and they are looking for cutbacks, and yes there is nothing wrong with that. However, when stuff in your car quit working the way it is supposed to while it is still under warranty, you would expect your warranty to cover it, with no ifs and buts, period. Where in the warranty does it say that adjustments are not covered. To me, it is not the money issue, rather the principle. If your window will not close, you would expect that to be covered under warranty, would you not? If Land Rover does not pay attention to CUSTOMER SERVICE, they will be loosing customers, which is a whole lot worse than loosing money, in my humble opinion.
If your truck is otherwise under warranty and you have two that you presumably bought from that dealer, it is foolish for the dealer to charge you for such work, perhaps moreso than Land Rover Corporate.
The dealer always has the option to charge a job to their "Policy" account. If you were to come into the dealer where I worked and I recognized you as a serious Rover owner, you can bet that I as a service advisor would have run out to your truck with a screwdriver/pair of pliers to take care of it without having to write a repair order. If you are an established client at my shop and you call me on a Saturday afternoon to tell me your air suspension has failed, you might expect me to reset the computer for you on Saturday afternoon for at worse, a case of beer.
While you are clearly enjoying bashing Land Rover, I think your ire is more rightly directed at the service department of your local dealer.
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New 2010 Land Rover Policies
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