Quote:
Originally Posted by PTSchram
You bought five vehicles from a dealer and they didn't comp you $29?
As for changes at LR after being bought by Tata? I'm curious about your level of contact and interaction with either LRNA, LRUK, etc before and after the purchase of JLR by Ford, or their sale to Tata. You see, I worked for a company called Lear Corp. We were tier one to Land Rover and I was on a first name, (but not in person) basis with a gentleman in purchasing, the paint dept and EH/S, and others both here and in the UK. My experience with folks at the plant level and corporate management did not seem to change when ownership changed, with the exception of those who left when Ford took over.
So far, I have seen no change since Tata took over. I think that enough damage was done in the last few months of Ford ownership was more than enough damage. But, I really don't have much contact with J/LR folks at all these days.
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PT, my main issue is not whether the dealer should have comped me the $29 or not. May be I did not make myself clear, but my main beef is why would they deny the claim submitted by the dealer. Trim or no trim, adjustment or whatever, the item did not work as designed, and therefore should have been covered under warranty. I have always had mickey mouse issues with Land Rover vehicles such as glove compartments not closing or opening, ashtrays not staying closed, tail gates not closing properly and rattling etc.. and always, these issues got "adjusted" and fixed under warranty. Now, and all of a sudden, I am told by my dealership service personel and more importantly LRNA, that "adjustments" are no longer covered under warranty. Just take a look at the many service bulletins issued by LRNA and check how many of the repair procedures involve "adjustments". Why the change? Ok, the economy is bad and we need to save every penny we can, so let us stop honoring adjustments like we used to in the past. Is that fair?
I am with you about the dealer, and if I was the dealer I would have definitely comped my customer for the charge. As I said, I have no issues or attitude problems with the dealership- I know the owner personally and he is a great guy.
I have owned more than 10 Land Rovers in the last twenty five years, and I used to know a lot of the folks at Sollihull, when BMW had ownership. I attended every Land Rover driving adventure trip here in the US and abroad before they discontinued the program in 2001. I hope I have made myself clear; I love Land Rover vehicles but I am afraid I will not put up with these changes going forward if that is the attitude to be expected from now on. You realize these vehicles do require tons of adjustmments all the time, LOL...or shall I say constant attention and TLC! Peace.
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