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-   -   First service interval quoted $1321 <!> (https://www.landroversonly.com/forums/f129/first-service-interval-quoted-1321-a-155459/)

keithkalan 06-11-2019 12:25 PM

First service interval quoted $1321 <!>
 
So... my wife's 2018 Discovery (HSE TD6) just hit 5k miles and the "Service Required" warning light came on. The service manual indicates an interval of 15k miles or 12 months, so I guess that the dealership took possession 12 months ago which turned out to be correct. Annoying that it was due early, but whatever. When I asked how much the service would cost, I was quoted $1321 for a "regular" service, or $1417 for "premium", which included a rinse of the crank case with detergents. When I asked what was included (beyond lube/oil/filter) it was a bunch of incidental stuff like checking the battery terminals for corrosion, cabin air filter replacement (which probably isn't necessary at only 5k miles), road test, etc. Maybe I'm getting cheap in my old age, but this just feels like highway robbery. For my past Rovers (I had an '02 Freelander and an '02 Disco) the first service interval was always free.

Advice? Am I just screwed? I can't fathom paying $1400+ after tax for a glorified oil change.

redtruck12 06-12-2019 11:02 AM

My advice is stay away from the dealer.
Find a reputable independent that can carry out your services.
If it’s not even due by mileage then reset the maintenance indicator and carry on (assuming you are doing basic fluid level checks and tire maintenance.

ponderosajack 06-26-2019 06:35 PM

I'd get a written list of every item that is included and the cost. Then I'd do all those inspections myself and write them in a log book. There's no requirement that you do all those things. Your owner's manual maintenance supplement should t have a list of required service items and schedule. Those are the only items you need to follow to maintain your warranty and you can do them yourself and document it/save the parts receipts. All that other fluff is a bunch of crap.

howrdduff 08-12-2019 01:15 PM

When I purchased my 2015 LR4 the first oil change was free at 12 mon. or 15k miles. Maybe that has changed. You shouldn't have to change the oil and filter until you reach the requirements in your owners manual even if the vehicle set on the lot for several months. Talk to your salesman if he wants to keep you on his good side he will give you good advice. Look at the other posts on this forum to see what people have written for their 2017 TD6 engines.

DieselRanger 08-24-2019 08:15 AM

Quote:

Originally Posted by keithkalan (Post 839281)
So... my wife's 2018 Discovery (HSE TD6) just hit 5k miles and the "Service Required" warning light came on. The service manual indicates an interval of 15k miles or 12 months, so I guess that the dealership took possession 12 months ago which turned out to be correct. Annoying that it was due early, but whatever. When I asked how much the service would cost, I was quoted $1321 for a "regular" service, or $1417 for "premium", which included a rinse of the crank case with detergents. When I asked what was included (beyond lube/oil/filter) it was a bunch of incidental stuff like checking the battery terminals for corrosion, cabin air filter replacement (which probably isn't necessary at only 5k miles), road test, etc. Maybe I'm getting cheap in my old age, but this just feels like highway robbery. For my past Rovers (I had an '02 Freelander and an '02 Disco) the first service interval was always free.

Advice? Am I just screwed? I can't fathom paying $1400+ after tax for a glorified oil change.

Keith -

Take an oil sample and send it to Blackstone. You don't need an oil change. The vehicle just thinks you do. It estimates oil life (there is no direct measurement of oil quality in JLR engines) based on active DPF regeneration cycles, and it is a nervous ninny in that respect. It is supposed to indicate an oil change required when FIO reaches 6%. I have 30k trouble-free miles on my MY2017 and after many oil tests I have yet to exceed 3% FIO, and then only once; every other time the vehicle has indicated "service required," FIO has been so negligible as to be undetectable. So now I service on schedule vs on demand.

My first service was $425 at my dealer and that's about what they average on schedule. As long as you are under warranty, I recommend you do all services at the dealer just for protection against any eventual problems resulting in denied warranty claims. I would recommend this for any new vehicle these days.

Additionally, the Castrol that Land Rover certifies is thin for a 5W30. Have had virgin samples tested at the same lab and they came back thin with low TBN. Castrol is usually pretty good stuff, but once my warranty is up I'm switching to Mobil1 ESP. I believe Motul or LiquiMoly also makes an official JLR spec diesel oil with better numbers but the dealers all use Castrol.


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