Northwest Parts, Inc. BEWARE

NWP Response

Dear Mr. French,

Thank you for your interest in our products, and firm persistance in owning
the best roof rack money can buy.

We understand your frustrations; However we reserve the right to refuse
service, or in this case a product, to anyone whom we choose.

There are always two sides to a story. In this case, we don't have an
excuse, as none is needed. We have told you multiple times that we will fill
your order only under the terms in which we set in place. In past
conversations with my office manager, you have stated, and I quote:

" ...you're not getting my money... "

That stresses to us how necessary it is that we arrange payment terms
outside of visa/mc/amex/discover.

We're in business to help Rover owners. Our intentions are not to frustrate
or belittle people, or businesses, publicly or privately.

If I can be of further assistance, please contact our offices and ask for me.

If I'm not available please leave a message and I will call you back as soon as possible.

Andy
Owner
Northwest Parts, Inc.
www.northwestparts.com
503 244 4909
"Be positive, always"

NWP experience

First off I want to say that I know absolutely nothing of what has been mentioned previously in this thread. I do know of my personal experience with NWP. I ordered VentShades from them for an Isuzu rodeo. I live in Portland and went to their location personally. I prepaid for the product and was told when it would arrive in the store the next morning. I returned at noon the next day to pick up the product only to find out that it had not come in yet, and that I should stop by arround 4pm. Upon returning that afternoon I was told the product still did not arrive. Now that I had learned my lesson the next day I called NWP to find out if the product was there and was told it came in on that morning’s truck. When I went to the store they told me that the product must not have been on the truck, because they could not find it.

During this experience I received not apologies, but attitude from the counter people (like it was somehow my fault). When I next called I requested the NWP person to actually find the product before I came in and after some resistance he reluctantly did. I was very excited to finally receive my VentShades and when I returned home and opened them I realized they were for an Isuzu Trooper and not a Rodeo. Upon returning to the store my knowledge of the product was questioned, and I was told that I must be wrong. At this point I became irate, and they realized that the product was for a Trooper. Then I was told I must have ordered it for the wrong car. Only when I produced my receipt with the Rodeo order on it did they admit fault. At this point I wanted my money back and planned shop elsewhere, but they said they would not return my money unless they could not get me the original product I wanted. I let them order the Rodeo product and told them to call me when it arrived. They said it would be there the next day. The called 3 days later to say it had finally arrived. I understand that many times this is not the fault of the retailer, but I was treated rudely and disrespectfully.

It was definitely not a “positive” experience. I am currently a Land Rover owner, and wil not do business with this company again. It is too bad because they are right down the street from my home.

NWP Response to Bimma's posting

We are a fabrication shop, not a parts house....and don't have a 'counter' (wish we did sometimes). But that's how we keep cost down

We don't offer parts for any vehicle other then Rovers, and never have. Your experience is quite unfortunate, Bimma...

NWP is a common abbreviation up here in the great northwest....


Let's go wheelin' !!!


Nicole
Manager
Northwest Parts, Inc.

My Reply

1). I lost the bid. The bid ended!
2). Hours later I purchased from via Buy Now from another supplier
3). Hours later received an email that the Winning bidder was left off the Hook and that I was RESPONSIBLE, as a lossing bidder, to now purchase the ladder.
4). Informed them I had alrady purchased from another source.
5). Was informed that:
a. That doesn't matter.
B. The other vendors product was inferior.
C. I woudl be reported to EBay as a NON-PAYER
6). Every bid I have won on EBay I have paid within hours.

What part of Customer Service ethics does this supplier don't understand?
I view thier overall handling of this situation as very bad business.
Again, I highly suggest anyone stear clear of this vendor.
Another note: The symptoms of this auction act allot like the vender jacking up the bid to get more for thier product. Maybe not but it sure seems very suspect.